The platform for watch and jewellery aftercare

From the counter to the case, aftercare finally connected.

Every repair tracked. Every client informed.

Join the first users of
NEO-FUGU® Care

I am a

Thanks, you're on the list!

See you in November for the first public demonstration. First access begins early 2027.

Follow NEO-FUGU® Care on LinkedIn →

A network, not just a tool.

NEO-FUGU® Care brings together retailers and NEO-FUGU® Care certified workshops. Certification is a mark of seriousness: it tells the retailer “this workshop works to our standards”, and tells the workshop “this retailer entrusts its repairs within a structured framework”.

The more retailers the network holds, the more work reaches the workshops. The more certified workshops it holds, the more easily retailers find the right capacity at the right moment. Each side has an interest in the other joining.

NEO-FUGU® Care
Retailers
Certified workshops
Client

Your standards are already there. Let's make them visible.

Nothing to change in your method or your partners: NEO-FUGU® Care takes charge of how the information travels, so that the care you put into every repair is just as visible on the client's side.

Tracking as it works today

  • Craft that stays behind the scenes

    Your teams know exactly where every piece stands. The client, though, has no view of that thread between drop-off and collection.

  • Time spent reassuring

    Every client gets an answer, and it is the right one. It simply takes one more round trip between the counter and the workshop.

  • Expertise spent on coordination

    Informing, calling back, confirming: minutes taken from the bench, where the craftsperson is most valuable.

The NEO-FUGU® Care experience

  • The client follows without having to ask

    They are notified, elegantly, at every key stage — intake, diagnosis, reassembly — under your brand.

  • The retailer stays in control, effortlessly

    Drop-offs, progress and returns all read on a single screen, and the information reaches the client on its own.

  • The workshop stays at the bench

    A status updates in one click, and everyone sees it. The craftsperson keeps the thread of their work.

The platform that connects stores, workshops and clients.

One thread, from drop-off to collection. Every stage is documented, every milestone notifies the client, under your brand. Scroll to follow the journey of a repair.

01
Intake

The piece is taken in, with its full context: item, photographs, the client's request.

Your store
Hello! Your watch has just been taken in by our team.
02
Disassembly

The diagnosis is established part by part, according to watchmaking practice.

03
Cleaning

Every component is cleaned and checked before reassembly.

Your store
Your estimate is ready.
04
Reassembly

The piece takes shape again, under the master watchmaker's eye.

05
Quality control

Final validation, then back to the point of sale.

Your store
Your watch is ready! It is waiting for you in our store.

What each side gains.

Repairs that arrive already documented, and time given back to the bench rather than the telephone.

One thread to entrust, track and collect every piece, and a client kept informed under your brand.

Focus and time regained

Every request reaches you with a complete file (photographs, context, history). Progress is visible to the retailer in real time, and the client is notified automatically. You stay with your work; the information travels without you.

Security and complete traceability

Every stage of your work is time-stamped and documented. Should any doubt arise, you hold a factual record that stands on its own. Better still: each piece you handle builds its own digital memory, making your future work easier.

Growth and visibility

NEO-FUGU® Care certification puts your craft forward. You become instantly visible to retailers across the country you would never have had the chance to approach, letting you even out your activity and plan your workload.

A client experience worthy of the great Houses

Your clients are informed in real time of how their repair is progressing, directly in your store's name. A premium, modern and transparent service that lifts your image without asking a single line of development from you.

Efficiency and selling time freed up

“Where is my watch?” is answered before it is even asked. Tracking centralised on a single thread, dependable timelines, automatic alerts: your teams keep their energy for what really counts — advising and selling.

A network of excellence, and tracking assured

Every watch or piece of jewellery is traced end to end: at any moment you know where it is and who has it in hand. You can therefore entrust your clients' pieces to certified, vetted workshops, even outside your own city, with the same command as under your own roof.

The result? An experience your clients will remember.

Complete transparency

From intake to return, the information comes to the client of its own accord, without them having to ask for it.

Complete confidence

The precious or sentimental object is in the hands of a certified network. Every handling is traced and secured.

A digital service record

The maintenance history is documented for good, lastingly increasing the value of the watch or the piece.

NEO-FUGU® does not arrive in Canada empty-handed.

Twenty years of work alongside European houses, and a Canadian entity already registered: this is where we come from, and where we stand.

Paris · Geneva
Over 20 years

alongside jewellery and watchmaking manufactures, on their service standards.

Montreal
Solutions NEO-FUGU inc

the group's Canadian entity, registered in Quebec.

First access early 2027, limited number of places

The network is being built now.

Take your place among the founding retailers and workshops. Two minutes are enough, and there is nothing to pay.

  • Priority access at launch
  • Founding terms guaranteed
  • Free, no commitment
Reserve my access

First public demonstration in November, at the show. The founding workshops will be revealed there.